Terms and Conditions
Last updated: 14 August 2026 · Version: 1.0
Nordic Sweat Pty Ltd as trustee for The Nordic Group Trust | ABN 21 773 206 334
188 Collins Street, Hobart TAS 7000 · info@nordicsweat.com.au · www.nordicsweat.com.au
Please read these terms and conditions (Terms) carefully. By creating an account, making a booking, buying a session pack or membership, entering or using our studio or participating in the Activities, you agree to these Terms. These Terms incorporate Nordic Sweat’s Waiver and Privacy Policy (a copy of which is available at: https://nordicsweat.com.au/privacy-policy
1. About these Terms
1.1 These Terms are an agreement between you and Nordic Sweat Pty Ltd as trustee for The Nordic Group Trust (ABN 21 773 206 334) (Nordic Sweat, we, us or our), and govern your use of our studio, equipment, Services, website and Booking Platform. These Terms apply to all customers, members, guests and website users.
1.2 If you book or purchase for another person, or bring a guest, each of you and that person must sign our Risk Acknowledgement and Waiver before undertaking the Activities or Services.
1.3 Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Competition and Consumer Act 2010 (Cth) or any other applicable law that cannot be excluded, restricted or modified by agreement (see clause 16).
2. Definitions
In these Terms, unless the contrary intention appears:
Access System means our access-control system (currently Kisi).
ACL means the Australian Consumer Law in Schedule 2 to the Competition and Consumer Act 2010 (Cth).
Activities means use of the equipment for the Services.
Booking Platform means our online booking system (currently Momence).
Membership has the meaning given in clause 7.
Parties means both Nordic Sweat and the customer, member or guest.
Payment Processor means our payment provider (currently Stripe).
Services means the recovery services offered at the Studio, including the infrared sauna, ice bath, compression boots and associated amenities.
Session means a booked period of access to the Studio.
Studio means our recovery space at 188 Collins Street, Hobart TAS 7000.
Waiver means our Risk Acknowledgement and Waiver, a copy of which will be sent to:
(a) you, when you purchase your first Membership on the Booking Platform; and
(b) any guest of yours registered as part of your booking.
you means the customer, member or website user to whom these Terms apply.
3. Eligibility
3.1 You must be at least 18 years of age to access the Studio or use the Services.
3.2 We may refuse entry to, or require the departure of, any person who is ineligible, who appears to be under the influence of alcohol or drugs or whose use of the Services we reasonably consider unsafe.
4. Health, fitness and assumption of risk
The Activities involve exposure to extreme heat and extreme cold and carry inherent and significant risks to your health and safety.
4.1 You must read and sign the Waiver before entering the Studio or participating in the Activities.
4.2 You acknowledge that you have read the Waiver and understand the risks associated with undertaking the Activities.
4.3 You must ensure that you register your guests on the Booking Platform, and that your guests have each signed the Waiver before they enter the Studio and participate in the Activities.
5. Bookings, payment and packs
5.1 Nordic Sweat provides an online booking system, the Booking Platform, by which you may book a Session subject to these Terms.
5.2 All Sessions must be booked in advance through the Booking Platform, and full payment is required at the time of booking via the Payment Processor.
5.3 The price payable is the price displayed at the time of booking. Price changes do not affect bookings already paid for. The price shown is in Australian dollars.
5.4 We offer casual 30-minute and 50-minute sessions and prepaid 5-session and 10-session packs. Bookings and packs are personal to you and are not transferable, except with our prior consent.
5.5 Session packs expire 24 months after the date of purchase.
6. Cancellations, no-shows and late arrival
6.1 You may cancel or reschedule a Session and receive a refund or a rescheduled booking up to 12 hours before the start time of the booking, through the Booking Platform.
6.2 If there is less than 12 hours until your booking, or you do not attend, the Session and any payment or pack session used for the Session is forfeited, subject to clause 8 of these Terms.
6.3 If you arrive late, you may use only the remaining time in your booked Session. Sessions are not extended and no refund or credit is given for unused time.
7. Memberships
7.1 We offer “Unlimited” memberships, “2-Day” memberships “188 Collins” memberships, and casual passes (each a Membership). Memberships are personal to you and are not transferable, except with our prior consent.
7.2 Membership fees are billed weekly in advance to your nominated payment method via the Payment Processor. Memberships will renew automatically, but you may cancel your membership immediately in accordance with clause 7.5. There is no minimum term. By purchasing a Membership, you authorise this recurring billing and are responsible for keeping your payment details current. If a payment fails, we may re-attempt it, suspend access until it is paid, and recover reasonable costs to the extent permitted by law.
7.3 We may change Membership fees, and we will provide you with at least 14 days prior notice by email or through the Booking Platform.
7.4 If you do not wish to accept a notified increase to Membership fees, you may cancel your Membership in the 14-day notice period. Where you cancel your Membership in accordance with this clause, the cancellation will take effect on the day prior to the day on which the change to Membership fees occurs.
7.5 You may pause a Membership for up 60 days in total for each 12-month period that you are a member, during which billing will be suspended. Billing will resume automatically at the end of the pause period. You may pause a Membership a maximum of 4 times in a year up to the 60 day total. If you wish to pause your Membership, you must email Nordic Sweat at info@nordicsweat.com.au with your request to pause your Membership at least 14 days prior to the pause.
7.6 You may cancel a Membership at any time through the Booking Platform or by contacting us. Billing continues until the end of the current weekly billing period. Fees already paid for a current or completed period are not refunded except as required by clause 8.
8. Refunds
8.1 We do not offer refunds for change of mind. Refunds or credits are provided only for illness (on production of a valid medical certificate), a genuine medical emergency, or if we need to cancel your booking because we are unable to supply the Services to you and this is not due to your failure to comply with these Terms.
8.2 Where we cancel, close or are otherwise unable to provide the Services to you, we will use our best endeavours to try to reschedule your booking, or otherwise offer you a credit or refund.
8.3 All approved refunds will be issued for the original purchase price and processed to the original method or payment unless otherwise stated.
9. Guests
9.1 A maximum of three people may occupy the Studio at any one time — the booking holder plus up to two guests. Each guest must meet the eligibility requirements in clause 3 and complete the Waiver (which includes an acknowledgement that the guest has read and understands these Terms) before entry.
9.2 You are responsible for your guests at all times, including their conduct and their compliance with these Terms.
9.3 You are responsible for ensuring that your guests have signed the Waiver before they enter the Studio.
10. Access and security
10.1 Entry is by digital access through the Access System. Your access credentials are personal to you and your booking and must not be shared, disclosed, transferred or duplicated. You must not admit anyone who is not attending under a valid booking, must not allow anyone to follow you in and must ensure the entrance is secured when you enter and leave.
10.2 Sharing access credentials is a serious breach and may result in immediate suspension or termination of your access or Membership without refund.
11. Studio rules and safe use
11.1 The Studio is an unmanned, self-service facility. Staff are not ordinarily present, so you may be participating in the Activities alone or only with your guests. You must monitor your own wellbeing throughout, follow all instructions and signage and pace your use of the heat and cold accordingly.
11.2 You must:
(a) use the sauna, ice bath and compression boots only as instructed;
(b) hydrate before and after participating in the Activities;
(c) not exceed recommended durations or temperatures;
(d) enter and exit the ice bath slowly (surfaces may be slippery);
(e) never submerge your head or dive; and
(f) stop immediately if you feel unwell or experience pain or numbness.
11.3 We recommend:
(a) 45 minutes maximum time for the sauna at a maximum of 60 degrees Celsius; and
(b) 10 minutes maximum time for the ice bath at 0 – 10 degrees Celsius.
Use of the sauna and ice bath for periods longer than the maximum recommended times or outside of the temperatures above (both below or above) are at your risk.
11.4 Smoking or vaping, alcohol or drugs, glass, food in the sauna, essential oils and moisturiser are strictly prohibited in the Studio.
11.5 You must not record or photograph any other person without their express prior consent and must not behave in any way that is unsafe, unlawful or that interferes with other users.
12. Cleaning and hygiene
12.1 Before your Session ends you must leave the Studio clean and ready for the next user. This includes spraying and wiping down the sauna with the disinfectant provided and wiping up water around the ice bath with the towels provided. You must wash and dry your cups if used, using the dishwashing items provided. If the Studio is left excessively dirty, we reserve the right to charge a $50 cleaning fee to your payment method on file, in addition to any charge for damage.
13. Damage
13.1 You are responsible for any loss or damage to the equipment, amenities or Studio caused by your negligence, misuse or intentional acts, or those of your guests. You must report any fault, damage or hazard as soon as you become aware of it, and you must not attempt to repair or interfere with any equipment. Intentional damage may result in termination and recovery of the reasonable cost of repair or replacement, in addition to any other remedy available to us.
14. CCTV and privacy
14.1 Our Privacy Policy explains how we collect, use, store and disclose personal information in connection with your use of this website and the Services. The Privacy Policy is available at https://nordicsweat.com.au/privacy-policy
14.2 By using the Booking Platform you consent to our collection and use of your personal information, including any disclosed health information, in accordance with our Privacy Policy for the purpose of providing you with the Services.
14.3 Your personal information may be processed through our supporting service providers, including Momence, Stripe, Webflow, and Meta and Google but will not be stored or transmitted outside Australia unless it is appropriately protected.
14.4 For safety and security, CCTV may be in operation in non-private areas of the Studio (i.e.: excluding change areas, bathrooms or the interior of the sauna or ice bath areas). Footage is held by the owners of 188 Collins street and Nordic Sweat, handled in accordance with our Privacy Policy, and irreversibly deleted after 2 weeks.
14.5 You consent to us using your contact information to send you occasional direct marketing communications. We will always provide you with the ability to opt-out.
15. Suspension and termination
15.1 We may suspend or terminate your access, booking, session pack or Membership immediately and (where permitted) without refund if you breach these Terms or the Waiver, share or misuse access credentials, cause intentional or negligent damage, behave unsafely or unlawfully or fail to pay any amount when due. This does not limit any other remedy available to us, and does not entitle you to a refund except as required by clause 8.
16. Australian Consumer Law and Liability
16.1 Our Services come with guarantees that cannot be excluded under the ACL, including a guarantee that they will be rendered with due care and skill and be reasonably fit for their stated purpose. Nothing in these Terms or the Waiver excludes, restricts or modifies any such guarantee or other right or remedy where to do so would be unlawful.
16.2 If our Services are not reasonably fit for purpose or your booking is compromised in a material way, please contact us to discuss whether a replacement session or a refund in accordance with clause 8 is suitable and available.
16.3 To the extent permitted by law, the liability of Nordic Sweat under subdivision B of Division 1 of Part 3‑2 of the ACL for:
(a) death;
(b) physical or mental injury (including the aggravation, acceleration or recurrence of such injury);
(c) contraction, aggravation, acceleration or recurrence of a disease; or
(d) the coming into existence, aggravation, acceleration or recurrence of any other condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state of affairs that is or may be harmful or disadvantageous to me,
in connection with the Services and Activities is excluded, unless caused by the reckless or unlawful conduct of Nordic Sweat.
16.4 Nordic Sweat is also not liable for any loss you incur arising from your use of, or inability to use, the Booking Platform, Access System, website or any errors or omissions on our online platforms.
17. Indemnity
17.1 Each party (Indemnifying Party) indemnifies the other party against all loss (including indirect loss) and liability, claims, actions or demands which the other party pays, suffers, is liable for, or defends, arising from or in connection with:
(a) a failure of a guest to sign the Waiver or comply with these Terms;
(b) any fraud, negligent acts, unlawful or wrongful acts, or intentional misconduct of the Indemnifying Party (including their guests where applicable) in respect of these Terms, the Services or during their attendance at or use of the facilities at the Studio; and
(c) damage to real or personal property caused by the Indemnifying Party,
but the Indemnifying Party’s liability to indemnify the other party will be reduced proportionally to the extent that an act or omission of the other party or its Personnel contributed to the loss, liability, action or claim.
17.2 The indemnities given by the parties are continuing obligations, separate and independent from other obligations under these Terms; do not restrict or alter, or are they restricted or altered by, any other indemnity given elsewhere in these Terms; and survive expiry or termination of these Terms for any reason.
18. Force majeure
18.1 Nordic Sweat is not liable for any failure or delay caused by an event beyond our reasonable control, including natural disaster, fire, flood, pandemic, government action, utility or telecommunications failure, or failure of the Access System, Booking Platform or Payment Processor. Where such an event prevents your Session proceeding, we will offer a reschedule, credit or refund in accordance with clause 8.
19. Intellectual property, promotions and website use
19.1 Unless otherwise stated, all intellectual property in the Nordic Sweat name including branding, software, code, graphics, logos, design, website, content and other intellectual property rights are owned by or licensed to us, and you must not use our intellectual property in any other way without our prior written consent except as permitted by law. Any feedback you provide may be used by us without restriction.
19.2 We may run promotions and offers from time to time, which may carry additional terms and may be varied or withdrawn before purchase. Unless stated otherwise, they cannot be combined with other offers and are not redeemable for cash.
19.3 You must use our website and Booking Platform only for lawful purposes and must not interfere with, introduce malicious code to, or attempt to gain unauthorised access to our systems. Third-party sites and services (including the Booking Platform and Payment Processor) are governed by their own terms. Our website and content are provided "as is" to the extent permitted by law.
20. Amendments and dispute resolution
20.1 We may amend these Terms from time to time, publishing the current version on our website with a revised "Last updated" date and taking reasonable steps to notify members of material changes. Your continued use after an amendment is published constitutes acceptance of the updated Terms.
20.2 If you have a concern, please contact us first so we can try to resolve it. If a dispute is not resolved within a reasonable time (being not less than 10 Business Days), you agree that you will attempt in good faith to resolve it through negotiation and, if necessary, mediation through a recognised Tasmanian dispute resolution body before commencing proceedings, except where urgent injunctive relief is required. Nothing in these Terms prevents you from complaining to a relevant regulator, including the Office of the Australian Information Commissioner.
21. General
21.1 These Terms are governed by the laws of Tasmania, Australia, and you and we submit to the non-exclusive jurisdiction of its courts.
21.2 In the event any provision of these Terms is invalid or unenforceable, it is severed, and the remaining Terms remain in force.
21.3 These Terms, together with the Waiver and Privacy Policy, are the entire agreement between us on their subject matter and supersede all prior arrangements.
21.4 You can contact us at: Nordic Sweat Pty Ltd as trustee for The Nordic Group Trust, 188 Collins Street, Hobart TAS 7000; email info@nordicsweat.com.au; www.nordicsweat.com.au. Any notices will be published on our website.
